What forms of payment do you accept? We accept personal checks and money orders, credit and debit cards; Visa, Mastercard, American Express, Discover, and PayPal Payments. We are not set up for net terms, and do not ship COD. If you prefer to order by phone, that is fine, you can select that option in the order checkout form, email us with your order items, or call us with your payment information. Can I order items unscented? Yes, you can always order our candles and soy items unscented, just make sure to select "unscented" in the fragrance selection during checkout. D you sell wholesale? Yes, we do sell wholesale to businesses. You can quickly open your account by clicking here.  For any wholesale questions, please feel free to contact us.. Do you ship Internationally? We ship to most countries, including; the U.S.A.,  Canada, United Kingdom, and Australia. Our order form is configured for the above countries.  If you have an international order request from a country not listed, please contact me - click here!. Do you take mail-in orders? Yes, our shopping cart is configured for "mail-in Payments. During check-out you can select mail-in as an option, when paying by check or money order.  Using the order form provides you with an order number and all mail-in information. Personal and business checks are subject to a 7-10 day hold, and will delay your order during this time. When does my order ship? Our soy candles, tartlets and melts are made to order, to ensure that you receive fresh sniffy product.  Made especially for you, not sitting on a shelf aging in inventory, with normal ship times between 5 and 10 days. Large orders have an estimated shipping date of 2 weeks. Our soaps ship next business day.  Please be aware of this delay.  If you are in a rush for your order please contact me, and I can give you an accurate time frame.  Do you have a catalog? Thanks for your interest regarding a printed catalog. We do not publish a printed catalog and have opted to offer you an our on-line catalog. Can I phone you with my order? Yes, 24 hours a day! We can be reached at 515-779-6999, Monday through Friday, 9:00AM to 5:00PM PST, and Saturday from 9:00AM till Noon.  After hours please leave us a detailed message and we will return your call promptly during normal business hours. What is your privacy policy? 100% complete privacy. The Tattered Teddy will never sell, share, or give away, your personal information. The information you fill out when contacting us is to contact you, and when ordering only to fulfill your order. Our web site uses cookies to keep track of your shopping cart. This is simply a marker that remembers the items you have placed in your shopping cart. Without cookies you would not be able to order. Where is The Tattered Teddy located? We are located in central Iowa. How do they ship? Our items normally ship by Priority Mail, to ensure fast and safe delivery.  Our shopping cart offers UPS Ground, and at our discretion we will ship by Postal Priority mail instead, to keep your items travel time shorter.  For Canadian orders,  shipping is by 1st Class International or Priority International, depending on weight.  If you have any questions, please contact me. For shipping questions, click here to go our Ordering & Shipping page. For any questions not answered here, feel free to contact me.